Shipping and Returns

A woman in a dance studio walking and holding hands with two childrenA woman in a dance studio walking and holding hands with two children

COVID-19 Pandemic Shipping Notice

Due to the current pandemic, we are unfortunately experiencing delays in shipping orders. We thank you for your patience as we work to fulfill your orders as quickly and safely as possible within the current conditions. We are doing our best to get your order to you as soon as possible – we promise it will be worth the wait! The shipping confirmation email you receive with tracking information is the best source for updates about your order.

While we are confident you will love your new Maxi-Cosi purchase, we want to assure you that any shipping delays will not impact any returns. All returns are based on the date your order is delivered. We appreciate your patience and apologize for any inconvenience.

Shipping Policy

We try our best to get your orders to you as quickly as possible! Orders placed before noon EST will ship on the same day. Orders placed after noon EST will ship on the following business day. All orders will be delivered based on the shipping method you select in the shopping cart.

There's an additional charge for expedited shipping that will be added to your order at checkout. All ship and delivery dates communicated on our website or via e-mail are estimates only and are subject to change. We are not responsible for delays or losses by the carrier. Please inspect your shipment upon arrival and report any shipping-related damage immediately to the carrier.

Please note: we only ship through UPS, therefore we cannot deliver to PO boxes, APO addresses or Puerto Rico.

Our warehouses are closed on the following days:

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Black Friday
  • Christmas Eve
  • Christmas Day

Returns

We accept returns of products still in their original packaging within 35 days of the delivery date if the products were purchased on the Max-Cosi website. By placing your order on www.maxicosi.com, you are accepting this return policy. If you purchased a product from one of our retail partners, please contact them directly for their return policy.

If you want to return an item, contact one of our Consumer Care representatives through our chat in the bottom corner of the site or by calling 888-521-6550 (Monday – Thursday 8:00 AM – 6:00 PM ET & Fridays 8:00 AM – 4:30 PM ET). We'll provide you with a pre-paid shipping label for the return shipment, to make your return simple. Original shipment charges are non-refundable.

Once we've received your returned purchase at our warehouse, it'll take around 2-4 weeks for us to inspect the returned item and process your refund.

Copyright © 2020 Maxi-Cosi