Shipping and Returns
Orders placed after noon EST will ship on the next business day.
Our warehouses are closed for the following holidays:
- New Year's Day
- Good Friday
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Black Friday
- Christmas Eve
- Christmas Day
Unless indicated at the time of ordering or by a follow-up notification from us, shipments will be made via a carrier that we select, or if we give you a choice of shipping method, the carrier that you select.
If an expedited shipping method is available as a Shipping Method and you select it, an additional charge will be assessed at the time of your order. All ship and delivery dates communicated on our website or via e-mail are estimates only and are subject to change. We do not guarantee delivery dates, and we are not responsible for delays by the carrier. Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Please inspect your shipment upon arrival, and report any shipping-related damage immediately to the carrier.
Returns are accepted for items in their original packaging and purchased on the MaxiCosi.com website within 35 days of the package delivery date. Maxi-Cosi and/or Dorel Juvenile Group USA does not accept returns of items purchased through any third-party, including its retail partners.
To arrange to return your item or to obtain further information, please contact a Consumer Care representative via online chat by clicking the yellow icon in the bottom right corner on MaxiCosi.com or by calling 888-521-6550, Monday – Thursday 8:00 AM – 6:00 PM ET & Fridays 8:00 AM – 4:30 PM ET. Customer Care will provide a pre-paid shipping label for return shipment, original shipping charges are not refundable.
Once your returned package has been delivered to our warehouse, please allow 2-4 weeks for us to inspect the returned item and process your refund. By placing an order on www.maxicosi.com, you are accepting this return policy.