Shipping and Returns

A woman in a dance studio walking and holding hands with two childrenA woman in a dance studio walking and holding hands with two children

Shipping Policy

We try our best to get your orders to you as quickly as possible! Orders placed before noon EST will ship on the same day. Orders placed after noon EST will ship on the following business day. All orders will be delivered based on the shipping method you select in the shopping cart.

There's an additional charge for expedited shipping that will be added to your order at checkout. All ship and delivery dates communicated on our website or via e-mail are estimates only and are subject to change. We are not responsible for delays or losses by the carrier. Please inspect your shipment upon arrival and report any shipping-related damage immediately to the carrier.

Please note: we only ship through UPS, therefore we cannot deliver to PO boxes, APO addresses or Puerto Rico.

Our warehouses are closed on the following days:

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Black Friday
  • Christmas Eve
  • Christmas Day


We accept returns of products still in their original packaging within 35 days of the delivery date if the products were purchased on the Max-Cosi website. By placing your order on, you are accepting this return policy. If you purchased a product from one of our retail partners, please contact them directly for their return policy.

If you want to return an item, contact one of our Consumer Care representatives through our chat in the bottom corner of the site or by calling 888-521-6550 (Monday – Thursday 8:00 AM – 6:00 PM ET & Fridays 8:00 AM – 4:30 PM ET). We'll provide you with a pre-paid shipping label for the return shipment, to make your return simple. Original shipment charges are non-refundable.

Once we've received your returned purchase at our warehouse, it'll take around 2-4 weeks for us to inspect the returned item and process your refund.


If you decide to return a product or products purchased with Afterpay’s Installment Feature on, and request a refund, you will arrange the return of the product directly with the Seller ( The product(s) must be returned in its original packaging and within 35 days of the delivery date. Until Maxi-Cosi has confirmed the return of your purchase, Afterpay may continue to process Installment Payments as set out in your Payment Schedule.

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