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Hours of operation:
Mon - Thurs: 8:00 a.m. - 6:00 p.m. EST
Fri: 8:00 a.m. - 4:30 p.m. EST
Dorel Juvenile Group, Inc. (DJG) warrants our products to the original retail purchaser as follows:
Purchases made on MaxiCosi.com are covered by a lifetime warranty.
The following applies to consumers who purchased the following product(s) on MaxiCosi.com
Child restraints (car seats) are warranted against defective materials or workmanship from the date of original purchase Until the expiration date of the product.
Strollers are warranted against defective materials or workmanship for as long as you own the product.
The following applies to consumers who purchased the following product(s) from authorized retailers.
Child restraints (car seats) are warranted against defective materials or workmanship for one year from the date of original purchase.
Strollers are warranted against defective materials or workmanship for two years from the date of the original purchase.
An original receipt is required to validate your warranty.
DJG will, at its option, provide replacement parts or replace this product. DJG reserves the right to substitute if the part or model has been discontinued.
To make a claim under this warranty
Hours of operation:
8:00 a.m. - 6:00 p.m. EST Monday through Thursday and from 8:00 a.m. - 4:30 p.m. on Friday.
Proof of purchase is required and shipping charges are the responsibility of the consumer.
Please note: Our product warranty only applies when purchased from an authorized Maxi-Cosi retailer or on MaxiCosi.com. The origin of products not purchased through these authorized retailers is unknown and could be counterfeit. We cannot support products from an unknown origin as we cannot verify the handling or condition of such merchandise.
We maintain a strong network of authorized retailers to ensure you are purchasing safe and complete products. Fulfillment by a third party does not guarantee you are purchasing from one of these authorized retailers. Pricing which is inconsistent with the majority of retailers is a strong indication that the retailer is not authorized, as we have a consistent price offering across all authorized retailers.
If you are unsure of the authorization status of a retailer you are considering purchasing from, or have purchased from, you can call our Consumer Care department at 1-800-951-4113.
Warranty Limitations: This warranty does not include damages which arise from misuse, abuse, alteration, or any use of the product not in accord with the user manual of this product. This warranty does not apply to normal wear and tear. This warranty applies only to the original purchaser, and is non-transferable. The determination of whether the product is defective will be made by Dorel in its sole and absolute discretion.
Limitation of Damages: The warranty and remedies as set forth are exclusive and in lieu of all others, oral or written, expressed or implied. In no event will DJG or the dealer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.
Limitation of warranties and other warranty terms and state law rights:
Any implied warranties, including implied warranties of the merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. Some states do not allow limitations as to how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Neither DJG nor the dealer selling this product authorized any person to create for it any other warranty, obligation, or liability in connection with this product.
Warranty obligations are limited to the terms and conditions set forth herein and are only available in the United States.