Return Policy

Returns are accepted for items in their original packaging and purchased on the website within 35 days of the package delivery date. Maxi-Cosi and/or Dorel Juvenile Group USA does not accept returns of items purchased through any third-party, including its retail partners.

To arrange to return your item or to obtain further information, please contact a Consumer Care representative via online chat by clicking the yellow icon in the bottom right corner on or by calling 888-521-6550, Monday – Thursday 8:00 AM – 6:00 PM ET & Fridays 8:00 AM – 4:30 PM ET. Customer Care will provide a pre-paid shipping label for return shipment, original shipping charges are not refundable.

Once your returned package has been delivered to our warehouse, please allow 2-4 weeks for us to inspect the returned item and process your refund. By placing an order on, you are accepting this return policy.

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