Frequently Asked Questions

We know the details can be hard. When it comes to the safety of your child, we want you to feel confident that you’ve got it all down right to the smallest detail. Car seats and strollers can be overwhelming, we get that, so don’t hesitate to reach out. If you don’t see your question below, or the words just aren’t clicking in this moment, we have videos walking through different steps and parts of our products here. We’re available to answer any specific questions by chat on MaxiCosi.com, text 812-652-2525, email support@djgusa.com, or call 888-521-6550.

Infant and Convertible Car Seats

Infant and Convertible Car Seats

Are there any warranties for my car seat?

Dorel Juvenile Group, Inc. (DJG) warrants this product to the original retail purchaser as follows:

This product is warranted against defective materials or workmanship for one year from the date of original purchase. An original receipt is required to validate your warranty. DJG will, at its option, provide replacement parts or replace this product. DJG reserves the right to substitute if the part or model has been discontinued.

To make a claim under this warranty you may contact us at consumer@djgusa.com, fax us at 1-800-207-8182 24 hours a day, write to DJG, Consumer Relations Department, P. O. Box 2609, Columbus, IN 47202-2609, or call 1-800-951-4113 from 8:00 a.m. to 6:00 p.m. EST Monday through Thursday and from 8:00 a.m. to 4:30 p.m. on Friday. Proof of purchase is required and shipping charges are the responsibility of the consumer.

Warranty Limitations:

This warranty does not include damages which arise from misuse or abuse of this product.

Limitation of Damages:

The warranty and remedies as set forth are exclusive and in lieu of all others, oral or written, expressed or implied. In no event will DJG or the dealer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

Limitation of warranties and other warranty terms and state law rights:

Any implied warranties, including implied warranties of the merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. Some states do not allow limitations as to how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Neither DJG nor the dealer selling this product authorized any person to create for it any other warranty, obligation, or liability in connection with this product.

Please note: Our product warranty only applies when purchased from an authorized Maxi-Cosi retailer. The origin of products not purchased through these authorized retailers is unknown and could be counterfeit. We cannot support products from an unknown origin as we cannot verify the handling or condition of such merchandise. We maintain a strong network of authorized retailers to ensure you are purchasing safe and complete products. Fulfillment by a third party does not guarantee you are purchasing from one of these authorized retailers. Pricing which is inconsistent with the majority of retailers is a strong indication that the retailer is not authorized, as we have a consistent price offering across all authorized retailers. If you are unsure of the authorization status of a retailer you are considering purchasing from, or have purchased from, you can check maxi-cosi.com or call our Consumer Relations department at 1-(800) 951-4113.

At what level should the harness straps be for my child in the forward-facing toddler position?

For a child who is in the forward-facing toddler position, the straps must be even with or just above the child’s shoulders.

At what level should the harness straps be for my child in the rear-facing position?

For an infant who is rear-facing, the harness straps should be even with or just below the baby’s shoulders. If the harness is above the baby’s shoulders with the straps in the lowest position, do not use the car seat until the baby grows into it.

Can I install my car seat with my vehicle seat belts?

Your child restraint must be tightly locked in place at all times, during travel. For information about vehicle seat belts that will not work with your child’s car seat, refer to your car seat instruction manual. To determine if your vehicle’s belts are compatible with your car seat, check your vehicle owner’s manual section on vehicle seat belt use with child restraints. This is your best source for information concerning your vehicle. Not all vehicle belts will work with all car seats.

Can my car seat be in the reclined position when it’s installed forward facing?

Check the instructions that came with your convertible, forward-facing, or booster car seat. To match the natural angle of different vehicle seats, some models do allow semi-reclined position(s) to be used in the forward-facing modes. When forward-facing, recline positions are only to be used to keep the car seat flush against the back of vehicle seat. Adjustable vehicle seats must be in the upright position during travel, according to your vehicle owner’s manual.

Should I use a base with my infant car seat?

A base is an accessory item and does not have to be used to install your Maxi-Cosi infant car seat. In certain situations, you get a better fit without the base. For example, if your vehicle seats are very narrow or if you are using the seat for airline travel, you may find that you get a more secure fit by installing the seat without the base.

How can I achieve the proper recline angle for my rear-facing child?

Dorel works to ensure that our built-in recline adjustments accommodate common vehicle models as much as possible. If your vehicle seat is deeply sloped, you may need to place a rolled towel or foam noodle on the vehicle seat, where the vehicle seat cushion meets the vehicle seat back, so that the level line on the side of shell is level to the ground. For deeply sloped vehicle seats, this solution is common to most car seats on the market and is recommended by the National Highway Traffic Safety Administration (NHTSA). Check often to be sure padding is still in place and the vehicle belt is tight.

WARNING: Using padding that tilts the child restraint farther back than the level-to-ground line can result in serious injury or death.

How do I clean my car seat?

Wipe plastic, vinyl, and metal parts with a damp sponge or cloth. For fabrics, Machine wash separately with cold water on gentle cycle – do not use bleach. Tumble dry separately for 10 -12 minutes on low heat and then remove immediately. The harness system should be cleaned with mild soap and water. Wipe the outside of the buckle with a damp cloth. Do not lubricate the buckle or immerse in water. Do not use bleach or harsh chemicals on your car seat and do not dry clean. Use of cleaning agents such as these can damage your car seat and cause deterioration of the materials.

How do I install my seat for use on an airplane?

Use the car seat only with FAA-certified equipment. The car seat should be installed in the aircraft seat in the same way that it is installed in the vehicle with a lap belt. Use on forward-facing aircraft seats only and in a position where the lap belt can be tightened securely. It is always advisable to contact the airline prior to taking a car seat on board.

How do I install my tether?

Loosely attach the tether to the designated vehicle anchor (Consult vehicle’s owner manual for specific location) before threading the vehicle belt through the belt path on the child restraint. After installing your car seat securely, pull tether strap tight so there is no slack.

How do I install the base for my infant car seat?

Thread the vehicle belt through the belt path at the foot of the base. If the vehicle lap and shoulder belts are attached, thread both through the belt path. Buckle the vehicle belt and adjust as tightly as possible by pushing down firmly on the base while pulling up on the shoulder belt until the lap belt is tight. It is not necessary to make the base completely immobile, but the base should not move more than an inch or two from side to side.

The base can be installed either using the UAS connectors or vehicle seat belts, but not both at the same time. Check your vehicle owner’s manual for vehicle seat belt use with child restraints. Refer to your Maxi-Cosi instruction manual for specific base installation instructions. The manual can be found tucked under the front of the pad on the seat.

How do I know if the car seat is installed securely?

Carefully read and follow your car seat’s instruction manual and the vehicle’s owner manual for proper installation, and then test for tightness. With your weakest hand at the belt path, tilt and push the car seat forward and back and from side to side. Some “play” from front to back or about an inch from side to side is acceptable. The vehicle belt or LATCH belt UAS used to secure the car seat should not loosen during this test.

What is UAS?

UAS (Universal Anchorage System) is also referred to as LATCH in the US. It is a universal system for installing car seats without using vehicle seat belts or extra parts (such as a locking clip). The UAS system can only be used in vehicles that have the UAS anchor bars installed and designated UAS seating positions. Most vehicles manufactured after September 2002 are equipped with UAS. Check your vehicle owner’s manual to see which seating positions are have UAS anchors.

Can I still use the UAS strap if it is no longer attached to my car seat?

Yes. The lower anchorage strap is attached to new car seats so it will not get lost and will be available when needed. If it was removed from your car seat, the original lower anchorage strap or a replacement received from Dorel Consumer Services may still be used to correctly install your car seat.

Can I use UAS in the rear center seat?

For many vehicle models, UAS anchors are not available for the center seat. You may only use UAS in the center seat if it is a designated UAS seating position in your vehicle owner’s manual. If you wish to use the center seat, and it is not a designated UAS position, you must install your car seat using the vehicle seat belt. For forward-facing car seats, you must still use a tether.

How do I use the UAS connectors?

The UAS connectors can only be used in vehicles that already have the anchor bars installed in the vehicle seat bight. These anchor bars cannot be retrofitted into the vehicle. Refer to your vehicle owner’s manual to see which seating positions may be equipped with UAS. The car seat is used with the UAS connectors the same way as it is with the vehicle seat belt. The UAS connectors do not, for example, allow an infant to be placed rear facing in the front passenger seat with an active air bag. Please refer to your instruction manual for specific installation instructions.

Is it safer to use both the vehicle seat belt and the lower anchors to install my car seat?

Do not use both the LATCH belt UAS and vehicle belt at the same time, with any Dorel car seat. This changes the performance of a car seat and may be dangerous.

What is a tether strap and how should it be used?

The tether can greatly improve the performance of a forward-facing car seat, and is only used for the forward-facing toddler position. It is required to use the tether when the seat is in the forward-facing position, whether you have installed your car seat with UAS or with the vehicle seat belts.

Why won’t my child’s car seat buckle stay buckled?

If the latch plate does not remain locked, check for dropped food, sticky spilled drinks, dirt, leaves, etc. Clean with cotton swab and/or remove object with tweezers. Lock the latch plate into buckle until you hear a “click.” Pull up on the crotch strap to make sure the buckle is locked. If you cannot get the harness to adjust and remain tight with the buckle securely locked, do not use the car seat. Contact Consumer Relations at 1-800-544-1108.

How is the tether installed in my vehicle?

Vehicles manufactured after 1989 have pre-drilled holes but need to have the anchor hardware installed. Most vehicles after 9/1/99 have the anchor hardware already installed. Please refer to your vehicle owner’s manual or call your vehicle dealership for more information regarding the installation of the tether in your vehicle.

How long should my child remain rear facing?

The American Academy of Pediatrics recommends that children remain rear-facing until they are at least 2 years old. infant and toddlers should ride in a rear facing car seat as long as possible, until they reach the highest weight or height allowed by their seat. A rear-facing car seat supports the entire head, neck, and back in most crashes. The restraint cradles and moves with the child, reducing stress to the neck and spinal cord. Please talk to your doctor about the best option for your child.

How long should a child remain in a harnessed forward-facing seat?

The American Academy of Pediatrics recommends that children remain in a five-point harness until they outgrow their forward-facing harnessed child restraint. This typically occurs around age 4, but some children outgrow them sooner and other until not later. Please talk to your doctor about the best option for your child.

How should I adjust the crotch strap on my car seat?

Check the instructions for your specific car seat to determine which adjustment positions are appropriate for rear-facing and forward-facing use. In general, thread the crotch strap through the slot closest to your child’s body, but not underneath your child. Check your instruction manual, as some models may use only the rear two slots for rear-facing infant mode.

WARNING: Failure to place buckle’s metal retainer completely through pad and plastic shell can result in serious injury or death.

How should I tighten the harnesses?

Grasp the harnesses at the shoulders and pull upwards first. This ensures that the lower part of the harness is snug. Then, using the adjuster that comes with your car seat, remove all slack until the entire harness is snug.

A snug strap should not allow any slack. It lies in a relatively straight line without sagging. It does not press on the child’s flesh or push the child’s body into an unnatural position.

To test for tightness, at the collar-bone try to pinch the flat part of the webbing between your thumb and forefinger. If the harness is snug, your fingers will slip off the harnesses without any remaining between your fingers. This is called the “pinch” test.

Is my older car seat still safe to use?

Car seats are a safety device. To properly protect your child, the car seat must be in good shape and all labels and instructions present and readable. Dorel Juvenile Group car seats now have expiration dates molded into the shell and sometimes the base of the car seat. The expiration date will be from 6 to 12 years after the manufacture date.

This is important for several reasons. For example;

  • The webbing, buckles, adjusters and other components will be subjected to various exposures such as food, cleaners, drinks and other potential contaminants which may hinder the proper operation or degrade the product.
  • The labeling on the car seat may no longer be readable.
  • The instructions may have become lost.
  • The history of the car seat becomes more difficult to verify as the product ages; for example, the car seat may have been involved in an accident that may affect the product integrity.
  • The plastic on a car seat could degrade over time depending upon how the car seat has been stored.
  • If the owner of the car seat has changed, this makes getting in contact with the current owner, in the event of a recall, much more difficult.

Car seats and the regulations governing them are constantly improving with potentially better alternatives available.

For these reasons, car seats have an expiration date provided as a guideline as to how long it should be used to protect your child in the event of a crash. Unless you know the history of a car seat, do not use it. Do not buy a second hand car seat.

What can I do to give baby’s head more support? Can I add a head insert?

Dorel car seats come with head padding for small infants. This padding is designed for and tested with the specific car seat model and harness system. If your child needs additional support, you may place rolled receiving blankets/towels along the child’s sides, after she is correctly buckled in. Additional padding may not be placed under your child or under the car seat’s harnesses.

What if my seat belts don’t stay tightly locked when the car is parked?

Many vehicle seat belts have a child restraint locking mode, which must be engaged when installing most child restraints. Check your vehicle owner’s manual for specific information on installing a child restraint in the selected seating position. If a locking mode is not available for that seating position, move the car seat to a different position or consult your car seat instructions for information on locking clips or available “belt lock off plates”

What is the proper recline angle for my rear-facing child?

When your car seat is installed in your vehicle and your child is secured in the car seat, the level lines on side of plastic shell must be level with the ground. Dorel testing has shown that the resulting angle leads to the best crash test performance, even for older and larger children, for car seats that have level line indicators.

What position does the infant car seat handle need to be in during travel?

Carry handle MUST be in the upright AND locked position when carrying AND when installed in the vehicle.

What should I do if my baby’s head falls forward while seated rear-facing in the car seat?

Adjust your car seat to the proper recline angle, according to the level indicator on your car seat’s shell.

Where can I find my model number and manufacturing date and why do I need it to order parts?

The model number and manufacturing date can be found on a sticker on the side of your seat. It is important to have this information ready when contacting the Consumer Relations Department to ensure that the representatives are able to provide you with accurate information and/or correct parts that have been approved for use with your product. Dorel Juvenile Group manufactures a wide variety of car seats and other juvenile and home products; therefore, providing the model number and manufacturing date is crucial and the representatives will not be able to order parts or give specific information regarding a product unless this information is provided.

Where is the safest place for my car seat?

Children in car seats should sit in a rear seating position of your vehicle. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional airbags, advanced airbags, or no airbags at all.

If your vehicle has a center rear position available, and it has appropriate seat belts or UAS anchors for using your car seat, Dorel recommends using that seating position.

Warning: Never place a child rear-facing in a seating position with an active frontal airbag.

Why won’t my child’s car seat buckle stay buckled?

If the latch plate does not remain locked, check for dropped food, sticky spilled drinks, dirt, leaves, etc. Clean with cotton swab and/or remove object with tweezers. Lock the latch plate into buckle until you hear a “click.” Pull up on the crotch strap to make sure the buckle is locked. If you cannot get the harness to adjust and remain tight with the buckle securely locked, do not use the car seat. Contact Consumer Relations at 1-800-544-1108.

How does Air Protect work?

Air Protect is a safety system designed to protect children in some of the most severe side impact crashes, those with vehicle intrusion. Side impact crashes are one of the most threatening for children, accounting for more than 30% of child crash fatalities. Air Protect helps to divert crash energy away from the child, releasing air on impact to immediately reducing impact forces. In the Pria 70, Air Protect is used liberally in the main headrest for larger children and in the TinyFit system for small babies.

What is FlexTech in the Pria 65?

Crash energy management is critical for car seat engineering. With children of different sizes and crashes coming from every angle, the challenges of crash energy management are very real. FlexTech is an interior structure system, engineered using advanced computer simulated crash testing techniques. Those techniques have allowed new flexibility in the design process, allowing increased experimentation and new design solutions. FlexTech is the result of those efforts, allowing the Pria 65 to have a rigid or flexible structure in different areas to combat different types of crash impacts.

Why is FlexTech important?

Crash energy management is critical for car seat engineering. With children of different sizes and crashes coming from every angle, the challenges of crash energy management are very real. FlexTech is an interior structure system, engineered using advanced computer simulated crash testing techniques. Those techniques have allowed new flexibility in the design process, allowing increased experimentation and new design solutions. FlexTech is the result of those efforts, allowing the Pria to have a rigid or flexible structure in different areas to combat different types of crash impacts.

Booster Car Seats

Is a booster seat really necessary? My child is six years old. Aren’t seat belts sufficient?

Vehicle seat belts are designed to fit adults. Boosters elevate children so that safety belts designed for adults will fit correctly. The lap belt should fit flat across a child’s upper thighs (not across the soft abdomen, which is more likely to be injured in a crash than bony structures like the pelvis). The shoulder belt should cross snugly over the chest and the middle of a child’s shoulder. This positions the vehicle seat belt to be effective in a crash and make the child more comfortable.

How should I adjust the seat belt on my child riding in a booster seat?

Boosters elevate children so that safety belts designed for adults will fit correctly. Booster seats must only be used with both vehicle lap and shoulder belts. Never allow your child to place the shoulder belt behind her back or under her arm. A snug belt should not allow any slack. It lies in a relatively straight line without sagging. It does not press on the child’s flesh or push the child’s body into an unnatural position.

When should my child be moved to a booster seat?

A child outgrows his/her car seat when they have outgrown the height/weight limits as stated by the manufacturer, or when the shoulders are above the highest harness slot, or the mid-points of the child’s ears are above the top of the car seat. In Canada, a child must be at least 40 lbs to sit in a booster seat. More importantly, the vehicle seat belt must fit the child properly. It should cross the shoulder at the collarbone, and the lap belt portion should lie across the hips, not belly. Do not move your child to this next stage too quickly. The 5-point harness is considered to be the safest mode.

How will I know when my child no longer needs a booster seat?

Children are ready for seat belts alone when they can:

  • Sit with their back and hips against the vehicle seat back and sit without slouching
  • Bend their knees easily over the front edge of the seat
  • The lap portion of the seat belt stays low and snug across the upper thighs
  • The shoulder portion of the seat belt stays snugly across the mid-chest and shoulder
  • Can maintain this position for the entire ride
    • My child has outgrown his booster seat. Is it safe for him to ride in the front seat?

      Any child under 13 years old should sit in a back seat and should always be properly buckled up. Be sure anyone with whom your child is riding is aware of this rule. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional airbags, advanced airbags, or no airbags at all.

Strollers and Travel Systems

How can I order replaceable parts for my stroller or travel system?

To order replaceable parts please contact our customer service center at: (800) 951-4113 or https://www.maxicosi.com/ca-en/service-support/contact/ and we will be happy to assist you with your needs.

Can a European car seat or bassinet be fitted to strollers sold in Canada?

No. European car seats and bassinets are not tested to meet Canadian standards.

Can I fold my Maxi-Cosi Adorra stroller when the seat is facing me?

Yes, the Maxi-Cosi Adorra stroller can be folded both with the seat facing the road or the parent.

Is the Maxi-Cosi Adorra stroller compatible with Maxi-Cosi car seats?

Yes, the Maxi-Cosi Adorra stroller is compatible with Maxi-Cosi Mico car seats using the adaptors that come with the stroller.

Can I fold my Maxi-Cosi Zelia stroller when the seat is facing me?

No, the Maxi-Cosi Zelia stroller should always be folded when the seat is road-facing.

Can I carry the Maxi-Cosi Zelia seat in the lie-flat position, by holding it from the bumper bar?

No, it is not recommended to carry the Maxi-Cosi Zelia stroller seat in the lie-flat position by holding the bumper bar. It should not be used as a carrycot.

Can I wash the Maxi-Cosi Zelia stroller comfort cushion and cover in the washing machine?

No, the Maxi-Cosi Zelia stroller comfort cushion and cover are not removable: this needs to be washed with water, soap and a sponge.

Is the Maxi-Cosi Zelia stroller compatible with Maxi-Cosi car seats?

Yes, the Maxi-Cosi Zelia stroller is compatible with Maxi-Cosi car seats using adaptors, and the Maxi-Cosi Zelia stroller has a lie-flat position which makes it a stroller adapted from the birth of the baby.

Copyright © 2020 Maxi Cosi