Thank you for visiting our website!
As a participant of the Digital Advertising Alliance (“DAA”), we adhere to DAA’s interest-based advertising principles by providing you with enhanced notice, transparency and control of our digital marketing practices, as stated at https://youradchoices.com/principles.
In addition, this Policy covers the use of your personal information for interest-based advertising (“IBA”). For more information about this topic, please go to Section 6 of this Policy.
If you have any questions, concerns or inquiries regarding the collection, use or disclosure of your personal information, do not hesitate to reach out to us! You can e-mail us at firstname.lastname@example.org or reach us by mail at the following address:
Dorel Juvenile Group, Inc.
Consumer Relations Department
P.O. Box 2609, Columbus, IN 47202-2609
- If you navigate and use our website at https://www.maxicosi.com (“Website”);
- If you place an order with Dorel through our Website;
- If you apply to a job through our Website;
- If you communicate with us on social media, or through e-mails;
- When we conduct marketing activities, such as through targeting cookies or newsletters.
(together, the “Services”)
3. What Personal information do we collect about you, and why?
We collect personal information to (1) provide you with the service (2) to allow you to create a customer account, (3) to process orders, payments and deliveries, (2) (3) to communicate with you (4) to conduct our marketing activities, (5) for analytics purposes, (6) to process job applications, and (7) to identify you.
Such personal information may include cookies, electronic data and business contact information, such as an e-mail address. If you communicate with us through social media, we will have access to the information that you make publicly available.
Please see below for further details on which categories of Personal information we collect and how we use them.
|Customer account details
We collect the following information when you create a customer account:
- First and last name
|We collect this information so you can create an account and login to our Website.
|Information collected to complete purchases
When you make a purchase on our website, we collect the following:
- Email address
- First name
- Last name
- Street address
- Postal code
- Phone number
- Financial information
For deliveries, we will collect:
- Your shipping information
- Your name
- Phone number
|We collect this information to process purchase orders and to deliver your purchase.
When you purchase an order, we collect information required for payments, which may include:
- Banking information
- Token from Stripe
- Transactional data
We require payment information to allow our payment processor Stripe to process payments.
All of your banking information is stored on Stripe separately from Dorel, and we cannot access this data.
We may collect reviews you share on our products.
|Job application details
If you submit a job application to the careers section of our website, we collect:
- First and last name
- Email address
- Other attachments that you choose to include with the application
- Cover letter
- questionnaire information:
- whether you are internationally mobile
- salary expectations
- whether you are willing to travel if the job requires it
|We collect this information to evaluate candidates who apply for job openings.
|Newsletter and Promotional Messages
When you sign up to receive our newsletter or promotional messages, we collect the following:
- Consent to receive emails
If you consent to receive our newsletters or marketing or promotional materials, we will regularly send newsletter announcing promotions, requests and important information.
You can unsubscribe at any time directly in the emails or by contacting us.
Electronic data may include:
- your device's Internet Protocol address (e.g. IP address)
- browser type
- browser version
- pages of our Service
Electronic data is collected automatically when users navigate the Internet, and therefore, when you are using the Services.
Electronic data is collected because it is useful to provide you with the Service, such as to recognize your browser default language, or to maintain the Service.
We collect analytics data including the:
- Time and date of your visit(s)
- Time spent on our website
- What site you came from
- What pages you visited
- Unique device identifiers and other diagnostic data for analytics purposes.
We use analytics data to understand if we have any bugs, which pages of our Website are popular, how to improve our Services, and for similar purposes.
Please refer to Section 7 to learn more about analytics cookies. Analytics data do not allow us to determine your identity, and are generally provided as aggregated data or by reference to an anonymous identifier.
When you reach out to us, we collect:
- Email address
- Identification data
- Message content
- Logs of live chats
|If you communicate with us by email, on social media, by using the live chat on our Website, or by any other means, we collect the personal information that you share with us, such as your email address and the content of your communication.
|Social Media Data
Publicly available information
|If you follow us or interact with us on social media such as via our Facebook or Instagram pages, we may process your personal information for marketing or advertising purposes, subject to applicable laws, including those on consent.
If you interact with other users, your contacts on the third-party social media service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
7. How can I manage my cookie preferences?
Browsers and devices have tools that allow you to control cookies; you can block them, ensure that you are notified when you are subject to cookies and control the cookies already stored on your device. However, if you block all of the cookies, you may not be able to access all the functionalities of the Service.
You can also use
Depending on the browser that you are using, different instructions are applicable. Click on your browser to have more information:
8. Where and for how long do you store my personal information?
We retain personal information for as long as necessary to provide you with the Services, to perform our marketing campaigns effectively or as required by applicable laws, whichever is longer. We use both persistent and session cookies. Session cookies are deleted once you close your browser, whereas persistent cookies remain active on your device for some time. For instance, Google Analytics cookies remain installed on your device for 2 years.
Your personal information may be collected, used and disclosed outside of Canada by our service providers, such as in the United States. We do not collect, use or disclose any sensitive information as part of the Service.
9. How do you keep my personal information safe?
We limit access to your personal information on a need-to-know basis. Our payment provider Stripe is a certified PCI DSS Level 1 Service Provider.
However, it is important that you also take precautions when using the Internet, especially when using public Wi-Fi.
10. What are my rights regarding my personal information?
The law provides you with some rights over your personal information. Your rights vary depending on the laws that apply to your situation, and the specific circumstances of the request. Some of the rights that may apply to you include the following rights:
- Right to access your personal information; and
- Right to rectify your personal information if incorrect, incomplete, invalid or ambiguous.
If you want to exercise one of these rights and the situation allows for such exercise, we will help you without additional charges. However, if you request a transcription, reproduction or transmission of your personal information, we may have to charge a reasonable fee to process your request, subject to applicable laws. In this case, we will contact you about these charges before addressing your request.
For security reasons and to avoid any fraudulent request, we may be required to ask that you provide a proof of identity with your request. After the request has been handled, we will securely delete such personal information.
If your request is denied, we will notify you in writing, provide you with detailed motives and information on how to contest our decision. We will keep the relevant personal information until you have exhausted your options. In any event, we will respond to your request within thirty (30) days, unless agreed otherwise.
If you are located in Canada, note that the Office of the Privacy Commissioner of Canada drafted this FAQ to help you access your personal information when it is held by a business. You can also contact the Office of the Privacy Commissioner of Canada’s Information Center:
9:00 am to 4:00 pm EST
Office of the Privacy Commissioner
30 Victoria Street
You can also use this online form.
If you have any issue with how we collect, use or disclose your personal information, or how we responded to your request, please let us know. We will do our best to improve our processes to make certain that it does not happen again. We will also provide you with additional information about our practices if you would like us to do so.
If you are still not satisfied, you can lodge a complaint to the Office of the Privacy Commissioner of Canada using this online form, or to your local privacy regulators.
To exercise your right, you can simply reach out to us at email@example.com.
Last update: November 2020.